Privacy Policy
Last updated: September 25, 2026
Ultimate Chimney Sweep, Inc. ("Ultimate Chimney Sweep," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit ultimatechimneysweep.com, request service, or book online, how we use that information, and the choices you have.
Information We Collect
Information you give us. When you fill out a request form, book online, call, text, or email us, we collect the details you share, such as:
- Your name, phone number, and email address
- The address where you need service
- Details about your chimney, fireplace, stove, or other appliance and the service you need
- How you heard about us, and any photos or notes you send
Information collected automatically. Like most websites, our site may collect basic technical information when you visit, such as your IP address, browser and device type, the pages you view, and the site that referred you. This is collected through cookies and similar tools, described below.
How We Use Your Information
We use your information to:
- Respond to your questions and requests
- Schedule, confirm, and remind you about appointments
- Prepare estimates, perform service, and send invoices and receipts
- Follow up on completed work and answer service questions
- Send offers or updates, only if you have agreed to receive them
- Understand how visitors use our website so we can improve it
- Meet our legal, tax, and recordkeeping obligations
Online Booking and Request Forms
Our online booking and service request forms are provided by Housecall Pro, the scheduling and customer management platform we use to run our business. Information you submit through these forms goes to Housecall Pro on our behalf so we can schedule and manage your service. Housecall Pro handles that information under its own privacy policy as well as ours.
Text Messages
If you check the consent box on our request form, or otherwise agree to receive texts, we may text you about your appointments and service, and, if you opted in, about offers and updates. Message frequency varies. Message and data rates may apply. Reply STOP at any time to stop receiving texts, or HELP for help. Agreeing to receive texts is not a condition of any purchase.
We do not share or sell your mobile phone number or text messaging consent with third parties or affiliates for their marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.
How We Share Information
We do not sell or rent your personal information. We share it only as needed to run our business and serve you, including with:
- Service providers who help us operate, such as our scheduling and customer management platform, payment processing, email, website hosting, and website analytics
- Our financing partner, Wisetack, if you choose to apply for financing (your application is handled under Wisetack's own terms and privacy policy)
- Government authorities or others when required by law, or to protect our rights, our customers, or the public
- A buyer or successor if our business is sold or reorganized
Cookies and Analytics
Cookies are small files stored in your browser. We may use cookies and analytics tools, such as Google Analytics, to see which pages are visited and how people find our site. This information is used in summary form to improve the website. You can block or delete cookies in your browser settings, and you can opt out of Google Analytics at tools.google.com/dlpage/gaoptout. Some parts of the site may not work as intended if cookies are blocked.
Links to Other Websites
Our site links to other websites and services, such as Housecall Pro, Wisetack, Google, Facebook, and Instagram. We are not responsible for the privacy practices of those sites, so we encourage you to review their policies.
How We Protect and Keep Your Information
We use reasonable safeguards to protect the information you share with us. No website or method of storing information is completely secure, so we cannot guarantee absolute security. We keep your information for as long as we need it to provide service, keep accurate customer and job records, and meet legal requirements.
Your Choices
You can contact us at any time to:
- Ask what personal information we have about you
- Correct or update your information
- Ask us to delete your information, unless we need to keep it for legal or recordkeeping reasons
- Stop receiving marketing emails or texts
You can stop marketing emails by using the unsubscribe link in the email, and you can stop texts by replying STOP.
Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, please contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date at the top of this page. Please check back periodically.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Ultimate Chimney Sweep, Inc.
Phone: (800) 499-2726
Email: sweepit@ultimatechimneysweep.com